Customer Support Intern (Part-time, Remote)

 

Job brief

Lua’s purpose is to deepen intimacy and connect people to Love. Our platforms infuse mystery, eros, and technology, create meaningful connections, and facilitate personal growth. We’re starting with an online dating app for the growing conscious community around the world.

At Lua, we are in service of Love, humanity, and the planet. We are transparent, take self-responsibility, and are willing to grow personally and professionally. Whatever we do, we do it with passion and dedication. We are radically innovative and open to change.  

The person in this role will be responsible for delivering exceptional and unforgettable customer support, as well as actively reaching out to users to help them succeed in their quest to find love in Lua. 

We are looking for a person who loves talking to people and starting conversations, as well as investigating issues and drilling down into data - and if you love intimacy and depth, that’s a bonus. This role will report directly to the Head of Customer Experience, playing a key role in the company; For the right person, there will also be equity options in the business. Does all of this resonate with you? If so, we’d love to hear from you.

Responsibilities

  • Respond to customer queries in a timely and accurate way, via phone, email, or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales, and Marketing teams

Requirements

  • Hebrew language is a MUST!
  • Experience using help desk software and remote support tools
  • Understanding of how CRM systems work
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities

Terms of the role

  • 6-12 months position
  • Intern salary
  • Remote working
  • Full ownership of your tasks
  • Continued growth through events and continuing education
  • Interns may be asked to complete an end-of-intern assignment or pitch (either individually or in assigned teams) utilizing the knowledge they have acquired over time with us.
  • This is a contractor role and requires that interns provide invoices per payment.

Lua is in a startup stage and we are so excited to co-create this app with you. We are excited to invite the right match onto the team!

 

Additional information

  • Remote status

    Fully remote

We usually respond within a week

Or, know someone who would be a perfect fit? Let them know!

Workplace & culture

At Lua, all of you is welcome. We see work as a place to become more yourself and to grow personally and professionally.

At Lua, we are...

Radically innovative and open to change.

Playful, creative and take time for stillness.

In service of Love, humanity and the planet.

Transparent, take self-responsibility and are willing to grow personally and professionally.

Authentic, value healthy boundaries and honour all genders equally.

Striving to integrate our consciousness, heart, emotions and sexuality.

Whatever we do, we do it with passion and dedication.

Already working at lua.earth?

Let’s recruit together and find your next colleague.

email
@Lua.earth
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